Contact TrueBill Energy

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Billing, Account, or Service Questions

If you have already enrolled with an electricity provider, please contact that provider directly for questions about:

• Your electric bill
• Account balance
• Payments
• Service start date
• Cancellation
• Renewal offers
• Early termination fees
• Account-specific disputes

TrueBill Energy does not have access to your provider account, billing records, meter information, service status, or enrollment details.

Power Outages or Electrical Emergencies

For power outages, downed power lines, meter issues, or electrical emergencies, contact your local utility company (also called your Transmission and Distribution Utility). Your utility (not TrueBill Energy) handles poles, wires, meters, and outage restoration.

Common Texas utilities include:

• Oncor
• CenterPoint Energy
• AEP Texas
• Texas-New Mexico Power

If there is an immediate safety issue, such as a downed power line, call your utility or emergency services right away.

Complaints About TrueBill

To raise a complaint about TrueBill Energy LLC's brokerage services — our plan comparisons, cost estimates, emails, or how we handled your information — write to compliance@truebillenergy.com or use the form above. We will investigate and respond.

If we do not resolve your complaint, you may file an informal complaint with the Public Utility Commission of Texas, Consumer Protection Division, P.O. Box 13326, Austin, TX 78711-3326. Phone (512) 936-7120 or toll free 1-888-782-8477; fax (512) 936-7003; email consumer@puc.texas.gov; web puc.texas.gov (online complaint form and process: puc.texas.gov/consumer-help/complaints). Hearing- and speech-impaired customers: 7-1-1 (Relay Texas) or 1-800-735-2989 (TTY).

Our full broker disclosure lists our registered name, registration number, services, affiliations and compensation.